Estate agencies are full of visible activity: viewings booked, offers chased, portals updated, calls returned. But from the vendor’s point of view, a lot of the process can…
Read articleMost professional service firms spend a lot of time and money winning new clients. Networking, referrals, proposals, sales calls, onboarding — none of it is easy. Yet many…
Read articleRecruitment agencies are used to living with tight margins, fast-moving client demands and a lot of important detail sitting in people’s heads. One detail that is easy to…
Read articleA lot of small businesses do not think they are “using AI” yet. Then you ask a few questions. Has anyone used ChatGPT to tidy up an email?…
Read articleIt is an uncomfortable but common question for growing professional firms: did the person who left three weeks ago still have access to anything? In a small consultancy,…
Read articleMost small professional service firms keep an eye on competitors in a very human, very inconsistent way. Someone notices a new service page. A prospect mentions another firm’s…
Read articleProperty management firms are used to managing lots of small deadlines. Renewals, inspections, certificates, service charge cycles, contractor visits and client queries all compete for attention. Insurance renewal…
Read articleRecruiters spend a lot of time getting roles live. The advert goes on the agency website, LinkedIn, job boards, niche sites and sometimes paid channels. Then the focus…
Read articleRecruitment agencies often know which job boards feel busy. Fewer know which ads actually led to useful applications, interviews and placements. A role goes live across several boards…
Read articleLettings and property management agencies deal with a constant stream of maintenance requests. A tenant reports a boiler fault. Another sends a photo of damp. Someone else calls…
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