Not every new enquiry is a good enquiry. For solicitors, accountants and other professional firms, the intake problem is familiar. A message arrives through the website or into…
Read articleMost professional firms ask for client feedback. Far fewer make proper use of it. A consultancy, agency or advisory firm might send a satisfaction survey after each project,…
Read articleMost business owners do not need AI to be dramatic. They need it to remove some of the friction from the working day. Not the sort of friction…
Read articleLettings and property management agencies deal with a constant stream of maintenance requests. A tenant reports a boiler fault. Another sends a photo of damp. Someone else calls…
Read articleThis week: building an automated sports section for a local news site, tidying up my own site, and what business owners really want from local news.
Read articleFor many smaller litigation and family law practices, court bundle preparation is one of those jobs that is both highly important and deeply unrewarding. Before a hearing, someone…
Read articleAI is meant to make work easier. That sounds obvious, but it is where many business AI projects quietly go wrong. A new tool gets introduced. A few…
Read articleIf your business runs more than one site, small renewal dates can quietly become expensive. A single office energy contract is easy enough to keep an eye on.…
Read articleAnother week, another mix of behind-the-scenes tinkering and client-facing work. Here’s a quick rundown of what I’ve been up to. Better pictures, less effort I spent some time…
Read articleMany small accountancy practices can produce the numbers for monthly or quarterly management accounts fairly quickly. The bookkeeping software can generate the profit and loss report, balance sheet…
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